Privacy Policy
Effective Date: 1 January 2025
Introduction
This Privacy Policy explains how Dr James Urry Urologist (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website www.urologycare.co.za (the “Website”). Your privacy is important to us, and we are committed to safeguarding your personal information in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Information you provide when filling out forms, booking appointments, or contacting us via the Website, such as your name, email address, phone number, and any medical information you choose to share.
- Technical Information: Information automatically collected when you visit the Website, including your IP address, browser type, operating system, and browsing behaviour through cookies or similar technologies.
- Communication Data: Records of your correspondence with us through email, contact forms, or other communication channels.
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide requested services.
- To manage and confirm appointments.
- To improve the functionality and user experience of our Website.
- To comply with legal obligations or as otherwise required by South African law, including the Protection of Personal Information Act (POPIA).
3. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies may collect information such as:
- Preferences for viewing the Website.
- Analytical data to understand how visitors use the Website.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your experience on the Website.
4. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may disclose your information to:
- Service providers who assist us in operating the Website or providing our services (e.g., hosting providers).
- Authorities or organisations where disclosure is required by law or necessary to protect your safety or the safety of others, in compliance with POPIA.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse, in line with POPIA requirements. However, no system can guarantee absolute security, and we encourage you to take steps to protect your own information.
6. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the right to:
- Access, update, or delete the personal information we hold about you.
- Withdraw your consent for certain uses of your data (e.g., marketing communications).
- Lodge a complaint with the Information Regulator of South Africa if you believe we have violated your rights.
To exercise your rights, please contact us.
7. Links to External Websites
Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us.
You may also contact the Information Regulator of South Africa:
- Website: https://www.justice.gov.za/inforeg/